Call Center - Customer Service Representative (part-time)

Divisions Inc. Maintenance Group, one of the fastest growing maintenance companies in the United States, is looking for a talented, energetic professional for an exciting part-time opportunity in its' Customer Call Center, located in Newport, KY.  The CSR reports to the Director of Customer Operations and is responsible for outstanding phone service to internal and external customers.

Responsibilities:

An integral part of the customer service team, the CSR provides outstanding service in a fast pace environment by processing customer service inquiries either by phone or email, while maintaining the departments productivity and quality standards; using initiative and good judgment to determine and execute the necessary action to provide all contacts with the highest level of service possible; being involved in numerous administrative tasks such as data entry, follow up outbound calls, wears a wireless head set, strong schedule adherence and attendance are requirements.    Work hours require you to be available to work M – F 4pm or 5pm – 9pm.   Some weekends in peak seasons may be required. 

Key Success Factors:

1-2 years of high volume call center and customer service experience required.  Proficient/Accurate at Data Entry and MS Skills required.  Excellent verbal and written communication skills accompanied by a strong aptitude for problem solving with high analytical capability needed.  Prolonged work on CRT and constant use of telephone headset.  Office environment with continual customer contact on the phone.

If you have tenacity, drive and a proven ability to achieve your goals, take the first step in our interview process today by sending your resume to careers@divisionsinc.com and completing three (3) pre-employment surveys. The surveys will take approximately 60-80 minutes (total) of uninterrupted time to complete.

To take each survey, paste the link into your web browser.

Global Work Styles Inventory (Not timed)-  http://rdr.wingnut.com/?LKGGEY

Critical Thinking Inventory (Timed-40 minutes max) - http://rdr.wingnut.com/?FVPJRB

Microsoft Proficiency Test (Timed-20 minutes max) http://es.eskill.com/es/quiz/?testId=46da0c183490abe7